Privacy Policy
Privacy Policy Introduction
HOTI – Healthy On The Inside is committed to protecting the privacy of our customers and website visitors. We will only use the information that we collect about you lawfully under the Privacy Act 1988. By using the site, you agree to the collection and use of information in accordance with this policy.
What personal data we collect and how and why we collect it.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We will use this information to:
- Send you information about your order
- Respond to your requests, including refunds and complaints
- Process payments
- Set up your account for our store
- Send you marketing messages if you choose to receive them.
If you create an account, we will store your name, address, email and phone number which may be used to auto populate the checkout for future orders. We will also store reviews if you choose to leave one.
Who we share your data with
We may share your personal information to our staff for delivery purposes. We will never share your information to third parties.
Security
We take all reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
We strive to ensure the security, integrity and privacy of personal information that you provide to use through our website. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. We will take all reasonable steps to protect the personal information you may transmit to us or from our online products or services. Once we do receive your transmission, we will also make our best efforts to ensure its security.
How long will we retain your personal information?
We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian tax law purposes.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at helen@hoti.com.au .
Testimonials
We may from time to time publish customer testimonials on our Websites, in social media profiles, and within advertising creative material. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is recorded. If you want your testimonial removed please contact us at hello@femalesinfood.com
Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy please contact us at helen@hoti.com.au. We will treat your requests or complaints confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
This privacy policy was last updated on 18 March 2020
OUR
Creation Process
Using only organic loose-leaf tea, raw organic Bundaberg sugar, the union begins with the sugar and water which is gently converted to a glucose rich base to which the loose tea leaves are added to unfurl and slowly bring out their flavour and colour.
Once cooled, it is added to our fermenters to which our mothers await their renewal and regeneration, to grow and create, to develop into what we have come to enoy. The next phase is where the mystery commences, where the magic happens.
Over the next 7 days, the unique Bundaberg climate assists our mothers work to alchemize and create, to provide life and give health in a way that only fermented drinks can.
Once the cycle and the mystery of the fermentation has completed its first journey, the second journey commences.
Our mothers are rested and the Kombucha then takes its next journey to completeness through its second fermentation process.
This is when our locally sourced and lovingly hand pressed jucies and healing herbs are added to infuse and transform into a powerfully hand-crafted refreshing drink.
This is HOTI Kombucha. This is what we do. This is what we love to do.
PARTNERS
& Refill Stations
Our unique refill and reuse program allow our customers to purchase their refillable Kombucha bottle and then either refill it at a discounted price at one of our partner refill stations or swap empty for full at our retail space at the Pocket Storehouse, Artisan Sourdough Bakery. When you re-use your bottle, you not only create less waste, you also save money.
At HOTI we have no single use bottles, it’s all about keeping our seas plastic free.
Our Refill Stations can be found at the following locations:
The Pocket Storehouse Artisan Sourdough Bakery Bundaberg
8 Scotland Street East, Bundaberg
Saturday 7am to 12pm
www.thepocket.com.au
Nana's Pantry Bundaberg
38 Electra Street, Bundaberg
Monday – Saturday
www.nanaspantry.com.au
Nana's Pantry Hervey Bay
53 Torquay Road, Pialba
Monday – Saturday
www.nanaspantry.com.au
Insane Caffeine Cafe Childers
79 Churchill Street, Childers
Open everyday
Windmill Cafe Bargara
12 See Street Bargara
Open everyday
OUR ETHOS
& Values
We value Wellness, Sustainability and Customer Friendship. So, everything we do leads us back to these 3 things.
Our own journey and commitment to wellness was where the creation of HOTI Kombucha manifested, where she was born and why she flows through to you.
Without it, HOTI would not exist. She represents our own salute to how we choose to take responsibility for our own health.
Bundaberg is home to the famous Mon Repo Conservation Park, and to the largest concentration of nesting marine turtles on the eastern Australian mainland and has the most significant loggerhead turtle nesting population in the South Pacific Region.
To do our bit to help protect these amazingly beautiful sea turtles, we choose to be plastic free as much as possible or to use eco-friendly plastic.
Sea turtles are affected by plastic during every stage of their life. Hundreds of thousands of sea turtles, whales and other marine mammals and more than 1 million sea birds die each year from ocean pollution and ingestion or entanglement in marine debris.
Supporting us will also support the minimisation of plastic in our sea.
Through the creation of HOTI Kombucha, the most amazing value in life has transformed – friendship.
Through our journey of creating this rich elixir, we have whole heartedly connected with customer and community and for us this brings joy and connection.
Our Customers are not just customers, they represent our own alignment to our physical and mental health.
Our customers are friendship, strength and family and sit firmly in our vision when creating this powerful drink.
OUR ETHOS
& Values
We value Wellness, Sustainability and Customer Friendship. So, everything we do leads us back to these 3 things.
Our own journey and commitment to wellness was where the creation of HOTI Kombucha manifested, where she was born and why she flows through to you.
Without it, HOTI would not exist. She represents our own salute to how we choose to take responsibility for our own health.
Bundaberg is home to the famous Mon Repo Conservation Park, and to the largest concentration of nesting marine turtles on the eastern Australian mainland and has the most significant loggerhead turtle nesting population in the South Pacific Region.
To do our bit to help protect these amazingly beautiful sea turtles, we choose to be plastic free as much as possible or to use eco-friendly plastic.
Sea turtles are affected by plastic during every stage of their life. Hundreds of thousands of sea turtles, whales and other marine mammals and more than 1 million sea birds die each year from ocean pollution and ingestion or entanglement in marine debris.
Supporting us will also support the minimisation of plastic in our sea.
Through the creation of HOTI Kombucha, the most amazing value in life has transformed – friendship.
Through our journey of creating this rich elixir, we have whole heartedly connected with customer and community and for us this brings joy and connection.
Our Customers are not just customers, they represent our own alignment to our physical and mental health.
Our customers are friendship, strength and family and sit firmly in our vision when creating this powerful drink.
OUR
Flavours
From Bundaberg’s rich red soil, never ending landscape of abundant local produce and near perfect weather comes one of the hottest beverages, Kombucha.
A unique artisan crafted beverage, HOTI Kombucha is delicately brewed under the warm Bundaberg sky and utilises as many local fruits as possible.
Due to the availability of precious seasonal ingredients, there may be times that select blends become unavailable in the range, however we welcome all enquiries.
Ginger Glow
Ginger lovers this one’s for you. Warming, zestful and refreshing, this Kombucha is made with only the best organic ingredients; ginger, lemongrass, hibiscus flower, calendula petals and Pai Mu Tan white tea. It radiates health and is soothing on the tummy. With a soft ginger colour and full mouth flavour, this is a taste that captures the essence of wellness.
Hibiscus Ginger
Crafted by combining organic white tea, organic hibiscus flower and ginger, this warm red Kombucha exudes a sweet floral aroma with a soft, subtle ginger palate to finish. The beauty lies in the Pai Mu Tan white tea, fruity and fuller in body than other white teas while maintaining a soft flavour, it allows the star ingredients of hibiscus and ginger to really shine.
Lime Elderflower
A thirst quenching crowd favourite, you’ll be drawn in by the vibrant purple hue of this Kombucha, and utterly hooked when you take a sip. Expressing the freshness and vibrancy of zesty Bundaberg lime, it is carefully balanced with a sweet elderflower finish. Crafted by combining organic green tea, butterfly pea flower, fresh pressed lime juice and elderflower, you’ll be quaffing this exotic blend from your favourite wine glass and returning for more.
Limoncello
Don’t let the light colour fool you, this Limoncello inspired Kombucha is bursting with a punchy flavour. Local tangy lemon is infused with notes of mint and liquorice, leaving a tingly flavour impression after every sip. Organic lemongrass, lemon myrtle, lemon peel and lemon juice combine with organic hibiscus flower to create a taste sensation with a sassy attitude.
Mango Passionfruit
Locally grown Bundaberg mango combined with fresh passionfruit to bring a sweet and tangy sensation to this bright and fruity kombucha. Created with best organic Pai Mu Tan White, Oolong and Yerba Mate Teas and Asian Ginseng herb of Jiaogulan, the ripe and fruity flavour of this blend will provide you with that vibrant, fresh taste of summer on even the gloomiest of days.
Butterfly Passionfruit
Boasting a bright purple hue, this unique kombucha is created using organic green tea, butterfly pea flower and fresh local passionfruit. The tangy sweetness of the passionfruit is balanced by the grassy aromas of the green tea. The perfect combination of fruit and earth, this kombucha exudes a tart, yet sweet and fragrant finish.
Rasberry &
Rosewater
Created using a delicate combination of organic teas, this Kombucha showcases the sweetness of raspberry and rosewater balanced with notes of orange. HOTI’s signature blend of Pai Mu Tan White, Oolong and Yerba Mate Teas blend with Asian Ginseng herb and combined with a variety of herbal teas to bring a delectable flavour to life. With a gentle, elegant finish, this is the perfect introduction to Kombucha for beginners.
Blood Orange
Inspired by the rich citrus growing area of Gayndah comes HOTI Blood Orange Kombucha. With it’s distinct crimson almost blood coloured flesh, blood oranges are crisp, refreshing and uplifting with notes of raspberry and citrus. Fresh blood oranges are hand juiced and blended with HOTI signature Kombucha of Organic Pai Mu Tan White and Oolong Teas to create a taste that is rich, and sophisticated.
Dragonfruit
A tropical delight, this iridescent pink kombucha is oozing with character. An infusion of organic Pai Mu Tan White, Oolong and Yerba Mate teas and Asian Ginseng herb, this colourful brew acquires its flavour from locally sourced red, white and yellow dragon fruit. With hints of citrus and subtle tastes of pear and kiwi fruit to finish, this elegant kombucha is refreshingly sweet and balanced and will encourage you to return to your glass time and time again.
Strawberry
Grown in the warm Bundaberg winter sunshine, strawberries are infused into the finished HOTI signature blend of Pai Mu Tan White, Oolong and Yerba Mate and the Asian Ginseng herb Jiaogulan to give a luscious tangy yet sweet pallet. Notes of rosehip and lychee add to the elegance and give the finished colour a vivid sweet red. A limited release, and only available while the Bundaberg strawberry stocks last.
What started as a hobby in my quest for wellness in 2016, has now transformed into a flourishing business. I founded HOTI Kombucha to meet a gap in the health beverage market in the Bundaberg, Hervey Bay and Wide Bay region for those looking for a healthier alternative. Fuelled by my passion and purpose to do what I love, HOTI Kombucha has since become the Kombucha of choice for locals.
HOTI is the first commercially produced Kombucha in the Wide Bay and Bundaberg Region and as a recent winner of the Bundaberg Region Chamber of Commerce 2019 Business Excellence Awards, I’m extremely proud of my achievements. HOTI Kombucha is now a regular draw card for tourists as part of the Bundy Food Tours and I’m thrilled to partner with The Windmill Cafe Bargara who were awarded the Queensland Tourism Resturants and Catering Services Award.
I have also been considered a success story with the Females in Food Organisation, inspiring other women in food and drink and was also listed in the top 50 businesses in the Inside Small Business Magazine. HOTI Kombucha is also a proud member of Kombucha Brewers International, a non-profit trade association established to support commercial brewers, set standards in brewing and protect the industry.
Helen Tricarico
Contact Us
We would love to hear from you. Say hi by sending us a message here. We’ll get back to you in a flash.
Visit Us
The Pocket Storehouse
Artisan Sourdough Bakery
Bundaberg
Saturday 7am to 12pm
Contact us
0418 042 566
helen@hoti.com.au
