If you are ordering refill bottles, and swapping empty for full, don’t forget to leave out your empty bottles for collection at the same time we deliver your full bottles.  To help us make sure your Kombucha is left in a safe place, just place a message in the special instructions box where you would like your bottles left at delivery.

Delivery

Delivery is free for orders $60 and over or $13.20 delivery for orders under $60.  Delivery will be to the following locations:
Bundaberg (all areas), Bargara, Burnett Heads, Elliott Heads, Innes Park, Coral Cove

Delivery FAQ’s

Q.  How do I get free delivery?
A.  All orders $60 and over are eligible for free delivery.

Q.  How long will it take my order to arrive?
A.  We will send you an email or SMS to confirm when your order will arrive so you can leave your empty bottles out for re-fill orders.

Q. How can I track my order?
A. We will send you and email or an SMS to let you know when you can expect your order to be delivered or you can get in touch with us at helen@hoti.com.au.

Q. Where will my delivery be left?
A. You can add special delivery instructions at checkout so we know where to leave it if you’re not home.  This means you accept the risk of goods being left a the premises.  If your home, we will send you an SMS to let you know your delivery has arrived.

Q. What happens if I make a mistake with my order or delivery information?
A. Ops, we all make mistakes.  Please email us at helen@hoti.com.au ASAP

Q. What is your returns policy?
A. If the item is defective or fails to be of acceptable quality, we would love you to tell us so we can improve.  Please email us with your suggestion and we will arrange to exchange the product as soon as practicable.